Mobile phones have become a basic necessity nowadays and the various features offered by them are worth a chat. The feature to set call forwarding is present in almost all mobile phones and basic telephones. The mobile service provider also offers to set call forwarding and make conference calls for various purposes. Most of the mobile phone users use the set call forwarding feature to divert the customer care phone calls to an unused number as the customer care calls have become a menace these days. The person from the customer care calls up and talks for about 5 minutes describing the various new services and features introduced by the service provider and in some cases, even though the customer rejects the service, the value added services like welcome tunes, ring tones etc. are forced on the customer’s bill. There are more uses of set call forwarding feature like when we are busy attending a meeting or in a conference hall and an important call comes in, then we can use the set call forwarding feature to divert the call to family phone and in some cases, the set call forwarding feature can be used to share information among the friends. The social networks have risen considerably recently and mobile service providers introduce more new services to cater to the changing needs of the customer.

The set call forwarding feature is very popular among the college students and teenagers who hang in groups and when one friend calls up they use the feature to chat among them as they use to do in the college or company. There are certain disadvantages to the set call forwarding option as there is a threat of information threat as it is shared over a network. Hence, most important and sensitive information cannot be shared using the set call forwarding option due to security reasons and it is a tool mostly for social networking purposes. Sometimes, the network becomes congested and when attending an important call, the call could be disconnected or there will be noise in the network. Another major disadvantage of the set call forwarding feature is that there is no privacy in conversation among the users and the message is public. Despite the security and privacy issues in the set call forwarding feature, most of them are using the feature for the advantages that it offers and is obviously considered an improvement in technology.